Guides
Reporting a defect after a renovation
Problems sometimes appear after handover. Reporting them clearly gets them resolved faster.
A defect is a problem with work that was done — a leak from a new fitting, a cracked tile, a door that does not close properly, a socket that does not work. It differs from normal wear or damage caused afterwards. The agreement usually sets how defects are reported and handled.
Decision guides set out how to judge a quote, a programme or a contractor fairly, so the comparison is made on like-for-like information.
Clear reports help. Describe the problem, when it started and where, and include photographs or video. If water is involved, act quickly to limit damage, such as isolating the supply, and report it as soon as possible.
What matters most on this page
Describe and photograph
What, where and when, with clear images.
Act on water quickly
Isolate the supply and report leaks immediately.
Provide access
Agree a time for inspection and repair.
Defect or something else?
Workmanship issues
Problems with how work was done or installed.
Product issues
Faulty fittings may be handled through the supplier or manufacturer.
Wear and damage
Normal wear or later damage is usually treated separately.
Settlement and movement
Fine cracks in new plaster or at joints can appear as materials dry and settle. They are noted and judged rather than ignored or assumed to be serious.
When you notice a problem
Record it
Photos, video and a short description.
Limit damage
Especially for leaks.
Report through the agreed channel
Keep a record of the report.
Questions we are often asked
How soon should I report a defect?
As soon as you notice it, especially if it could cause further damage.
What if I am not sure it is a defect?
Report it anyway with photos; an inspection will clarify.
Will repairs damage other finishes?
Sometimes access is needed. The repair approach should be discussed first.
Can I repair a defect myself?
It is usually better not to, because it can complicate who is responsible. Report it first and agree the repair.
Related guides
- Adapting a home for older relativesAnother decision worth settling at the same stage.
- Renovating for a growing familyAnother decision worth settling at the same stage.
- Renovation debris and site cleanlinessAnother decision worth settling at the same stage.
- Matt vs polished floor tilesA related choice about how the work is organised.
browse the guides, or see all renovation and fit-out services. We work on homes and commercial premises across Dubai.
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Tell us what you are deciding between and what you have been given so far. We will tell you what is worth checking next.
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Next step
Report a problem clearly
If you have had work done with us and something is wrong, send photos and a description so we can arrange an inspection.